The advice guide forms part of the national Know Your Consumer Rights campaign, which is a joint awareness raising initiative organised by the Department for Business, Consumer Direct, Consumer Focus and the Trading Standards Institute.
The 12 tips include checking the store’s returns policy, keeping receipts, remembering your rights, checking the guarantee and acting promptly if there is any problem with items you have bought.
Gordon Macdonald, manager of Consumer Direct Scotland, said: “This year, shoppers will be looking for value but will want to have the confidence that shops will respect their obligations and honour their promises.”
For further information on consumer rights, the 12 Christmas shopping tips and a chance to win £150 of shopping vouchers, visit the Consumer Direct website at www.consumerdirect.gov.uk
Once you have digested your rights, then there is no better way than to do your Christmas shopping than shopping online in the UK. Why get stuck in the crowds at places like the Trafford Centre, Oxford Street or The Metro Centre when its all at the touch of a button and delivered to your door the very next day. How did we cope without computers?
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